My Sunvil Post Booking personalisation on Tigerbay - Zolv
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SUNVIL GROUP

UI DesignUXPortalWeb Travel Platform (WTP)Integrations

MY SUNVIL - ONLINE POST BOOKING

Sunvil is much more than a highly-respected name in travel. They are an expert team of passionate travellers, enthusiastic about sustainable tourism. It’s about loyal, knowledgeable Sunvil representatives in our much-loved areas of Greece,

who always go that extra mile. They have numerous agents and expert guides around the world who understand their ethos, who value their customers and who appreciate the benefits that tourism delivers to their destinations.

The Opportunity

Sunvil looked to migrate their reservation system from Comtec’s Travelink to TigerBay. This project was much bigger than just the website, so exact timing and project planning were of the essence. Migration had to be carefully planned so all new season products were available online only once the previous season had sold through their existing Travelink system.

The Outcome

Sensitive to how much the project could have impacted Sunvil’s trading as we were replacing the core system used throughout the search and booking flow of the website; We worked closely with TigerBay throughout the project fostering a partnership that ensured a smooth transition of the web onto the new system.

The Outcome

Sensitive to how much the project could have impacted Sunvil’s trading as we were replacing the core system used throughout the search and booking flow of the website; We worked closely with TigerBay throughout the project fostering a partnership that ensured a smooth transition of the web onto the new system.

We took the opportunity to introduce a PostBooking feature to the website, My Sunvil. A fully device responsive customer portal servicing several of Sunvil’s brands. Customers log in to MySunvil to view the past and future bookings, as well as make new bookings or add ancillaries onto current bookings.

By integrating the portal directly into the book flow, we enabled customers to book the same holiday again on a future date with the same or different passenger combinations, also enabling the pre-population of customer details to expedite the booking process.

Terms & Conditions need to be accepted before a booking is confirmed. MySunvil gives the Agents the opportunity to invite the customer to log in online and read and accept the T&C’s whilst they are on the phone, avoiding timely delays in an otherwise paper-based process.

The Results

Sunvil have a quicker and more resourceful way for customers to manage their booking, review flight details, add extras, leave reviews and make payments. The new MySunvil portal allows clients to have a full view of their booking providing an unrivalled level of customer service and it has helped Sunvil improve efficiency and upselling opportunities as a company.

www.sunvil.co.uk

“The migration was a success thanks to Zolv’s approach to teamwork. The new Post Booking area brings an exciting, fresh approach to our brand that we can develop over time”

sunvil logo

Chris Wright, Managing Director