ollowing our success at the Travolution Awards in October where we won Best Technological Innovation for SalesAssist, we are delighted to announce we also won the prestigious Innovation in Travel award at the TW Globes on Thursday evening; pipping Expedia, Norwegian Cruise Line and Momondo to the title.
The Globes awards ceremony, held at London's Grosvenor House Hotel and hosted this year by James Corden is considered the 'Oscars' of the travel industry The Innovation in Travel: Special Recognition Award, sponsored by Travelport is ...
'...presented to a company that has launched an innovation or development - not necessarily technology-related - that has had a clear impact in the market, helping the company solve a problem, stand out from competitors or meet the needs of its target customers...'
SalesAssist was praised by judges for its clarity and execution, as well as for facilitating a true multi-channel approach to customer engagement and sales. Simon Ferguson, UK Managing Director for Travelport presented the award saying;
'With convergence between online, retail and mobile channels becoming a key theme for travel brands, tonight's winner has captured this in a product which truly ignites the potential of a travel purchase to excite and inspire. Often people equate innovation with technology... however technology should be an enabler... and something that fuels and enhances the people who sell travel... the true heroes of our industry. By developing a unique sales enabler, that utilises rich content to increase the productivity of call centre staff, improve conversion rates, and benefits both agents and consumers, tonight's winner has achieved just that.
In recognition of a product which is truly innovative and effective, I am delighted to announce that the winner of this year's award, for its Sales Assist Point Of Sales tool is Zolv'
Managing director Olly Wenn said: 'We've been building clever stuff for the last 12 years and it's really great to be recognised. In the last year, we have heard how the value of the agent is being neglected, but this re-enables the call centre agent to be side by side with their customers. We give those agents the tools to put inspirational images in front of their customers.'