he Travolution Summit took place at Grange St Paul's Hotel, London on 18th November 2013 with over 150 delegates in attendance.
Zolv MD, Olly Wenn, opened the afternoon session 'The evolution of the call centre - from cost base to revenue earner' with a presentation of SalesAssist - Zolv's new Call Centre tech, which allow sales agents to share pictures and videos with customers in realtime.
The evolution of the call centre - from cost base to revenue earner
Although the travel industry is heavily reliant on sales over the telephone for its higher-value, better-converting transactions travel technology remains heavily focused on web marketing and online sales. So this session will take a practical look at some of the latest call centre analytics, customer service and selling technology with three leading exponents in their fields and asks if exploiting technology to enhance the productivity of its human assets is the travel sector’s most promising opportunity.
Olly Wenn, Zolv
Simon Beeching, Director, Syntec Telecom
Nick Peart, Zendesk