ark Warner have signed up to a multi-license agreement with the award winning SalesAssist following the success of an earlier trial. SalesAssist, winner of two Innovation in Travel Awards, is a ground breaking way of allowing sales agents to enhance customer conversations by presenting visual assets such as images, videos, floor plans, resort layouts and much more via a web browser. This functionality is proven to increase conversion rates, drive upsell opportunities, increase the average value of a sale, and drastically improve overall customer experience.
Throughout the trial, Mark Warner reported an increase in on the spot bookings and significant improvements to conversion rates and upsell opportunities. All of which were the direct result of providing the customer with an experience that has until now, been unachievable via over the phone sales.
Additionally, Mark Warner have been using SalesAssist as an information library and training tool in order to increase efficiency in the workplace, speed up processes and ensure information is up to date.
Tim Locke Head of Sales and Marketing for Mark Warner commented “SalesAssist has exceeded our expectations and has given extra confidence to our Sales Team leading to an increase in conversion rates and average booking revenue. All our information is now in one place and customers can visualise their holiday more easily and effectively, so quickening the decision process. Going into a key booking period for summer, SalesAssist will help us to meet our targets and instil extra confidence in our sales team and potential bookers. We believe SalesAssist is a real game changer for the way travel is sold and we are delighted to be an early adopter”.
Jardine Mercer, Sales Manager at SalesAssist said “SalesAssist is a new concept that Mark Warner have fully embraced and the results speak for themselves. We are delighted that SalesAssist has exceeded all Mark Warner’s expectations, from ease of use through to increasing conversions and speeding up the customer journey. The nature of Mark Warner’s product is perfect for what SalesAssist has to offer and it’s a real pleasure to work with a team that are so enthusiastic about the adoption of new technologies in order to enable their business to grow and deliver their customers a premium experience”.
SalesAssist is designed and developed by Zolv, an award winning software house committed to providing the travel industry with innovative sales and marketing tools and digital solutions since 2002. As part of their ongoing commitment to meet the needs of travel companies Zolv brought to market SalesAssist, a product that allows over the phone sales to come to life with a personalised one to one experience through a web browser.
To find out more or request a free trial visit www.salesassist.com or call Jardine directly on 0113 815 3800