CRM Consultancy
Putting the customer at the centre of everything you do starts with the implementation of a CRM strategy. Zolv can help you with CRM selection, customisation and delivery.
Key features...
- Single Customer View
- Closed Loop Marketing
- Digital Rapport
- Happier Customers
- More Sales
We can help with your strategy
Since the early 1990s the world has been talking about putting the customer first and being customer centric and then in 1993 Tom Seibel left Oracle to create Seibel Systems and the first CRM vendor was born. Siebel was ultimately bought by Oracle for $5.8 billion in 2002 – not a bad return for 9 years work!
CRM or Customer Relationship Management is now the domain of Salesforce.com and Microsoft who both provide cloud hosted CRM solutions to suit businesses of every size.
Zolv can provide CRM Consultancy to help you decide which solution is best for your business, help you optimize your existing investment in CRM or provide you with specialist advice on how to segment and manage travel customers and implement approaches such as Closed Loop Marketing or Digital Rapport using CRM at its heart.
Zolv uses Salesforce internally to manage our customer relationship however our team have been involved with many many CRM implementations ranges from Microsoft Dynamics CRM and bespoke CRM applications.
The first thing to decide when implementing a CRM strategy is to what questions you want to answer about your customers. Many businesses find the concept of a Single Customer View compelling, many find the idea of Closed Loop Marketing exciting and some business decide to implement both!